Below you will find answers to several frequently asked questions. If there is anything else we can help you with, feel free to contact us at 1-800-581-0300 (toll free) or support@newframedart.com.

The prints we carry are produced using the lithographic, serigraphic or giclee printing process, and are printed on high quality archival acid free paper. Posters are normally produced using lower quality inks and are printed on thin high gloss stock.
We do carry a selection of entertainment posters, such as posters of rock bands and TV shows, which are of standard poster quality; however these are clearly marked as "Wall Posters" and not as "Fine-art Prints".


Lithographs are produced by treating a flat stone or metal surface to absorb or repel ink in a desired pattern.
Serigraphs are produced by pressing multiple layers of pigment through screens and stencils.
Giclee (pronounced zhee-CLAY) prints are computer-generated images produced by spraying specially-formulated pigments through fine print heads. The process is considered superior to the lithographic or serigraphic processes.


We accept all major credit cards:
 - Visa
 - MasterCard
 - Discover
 - American Express


We do not share customer information with third parties or use customer information for marketing purposes.
The security of orders placed with newframedart.com is our highest priority. All data entered by our customers is protected using secure server software commonly known as SSL or "Secure Socket Layer" encryption.
We guarantee that your online transaction will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at newframedart.com.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this, we will cover the entire liability for you up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted from purchases made while ordering online.


All orders shipping to the state of New Jersey will be charged an additional sales tax. The tax for New Jersey is 7%.
No tax will be charged for orders shipping internationally or to any US state other than New Jersey.


You can check the status of your order at anytime via our order status link at the top of every page. Click the link, then enter in your email address and order number, and the status of your order will be displayed along with any tracking information if available.


We typically require 1 to 3 days to process your order. Most artwork is processed within 24 hours. To know how long it will take to process the items you are ordering, see the statement on the artwork page and in the shopping cart where it reads "Usually ships".
Once the item ships, it will take 1-5 business days to arrive via ground shipping depending on your location. If you are located outside of the continental US, your order will be shipped via Airmail and will take 3-14 business days to arrive.


We take extreme care in packaging your order. Every print order is wrapped in heavy stock paper, and then is placed in a durable cardboard shipping tube for protection. Every framed item is shipped in secure packaging to ensure that it will arrive undamaged, even when subjected to severe conditions.


All orders are shipped via UPS. Your orders can be tracked by using UPS's website at www.ups.com/.


Our international shipping charge does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.


If you are not completely satisfied with your purchase you can ship the item(s) back to us within 30 days for a full refund minus shipping charges. The return address is included with your order.
When shipping your return you must insure the piece for the full purchase price. If the piece is damaged in transit to us, and there is no shipping insurance, we will not be able to grant a full refund. Please include your order number, your name, address, and phone number with your return.


If your artwork arrives damaged we will ship you a replacement at no cost. If the packaging was damaged in transit, we ask that you keep the damaged print and packaging for 30 days as our shipping vendor may need to inspect the item for insurance purposes. If the outer packaging is not damaged but the print inside is damaged, we will provide you a pre-paid shipping label which you can use to return the damaged products to us.